Information that we collect
We collect personal information about you (“Personal Data”) either because (i) it is required to be able to offer our Services to you or (ii) to improve our Services to you. A full list of why we process your information can be seen below under “How we use your data”. You are under no obligation to provide Personal Data to us, but much of the Personal Data we request is essential for the provision and quality of the Services we offer to you (for example, enabling you to play the games on our Websites). We may not be able to provide you with our Services if you choose to withhold requested information.
When you navigate to websites and mobile applications of brands which are managed by Betway Limited (“Websites”), we collect browser and cookie information. In addition, we may also collect your IP address and technical information relating to the device you are accessing our websites from.
During the registration process and when you subsequently use your Dream Bingo account, you are requested to submit specific personal data including, but not limited to, your first and last name, date of birth, credit card or other payment data, home or another physical address, e-mail address, phone/mobile number or other contact data. In addition, you will be asked to create a unique user name and password combination for your account. This information is required to be able to access our Services.
Once you have created an account and have become a Dream Bingo customer, additional information is processed on an on-going basis to ensure that our Services are offered to you in the best possible manner. You must use your unique password to access your account.
When you are logged into your account, Dream Bingo may collect:
- a record of all internet communications and details of your visits to our Websites;
- technical information relating to the device, such as device identifier, and browser you use to access our Websites
- details of transactions you carry out through the site, such as payments, withdrawals and wagers;
- communications with us or our employees, for examples calls, emails, and messages sent through the live chat service;
- information regarding your location, including IP address;
- any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires;
In certain instances, we may also request that you send us additional information to verify your identity. This may include copies of photographic identification documents, proof of address, and source of funds for your account. Your documents are stored and treated in a secure manner at all times.
In some limited instances we may conduct open source checks which access public records and publically available information about you, such as news articles, social media, forums and official records such as the electoral roll.
To protect both you and us, we use services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment, and the devices you use to visit our Websites. These third-party services check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud.