Privacy Policy


Dream Bingo is managed by Betway Limited (hereinafter referred to as Betway), which is committed to protecting and respecting your privacy. Both Dream Bingo and Betway comply with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information You provide to us then You are invited to send in any questions to support@dreambingo.com.

Information Collected

During the registration process and when you subsequently use your Dream Bingo account, specific personal data (“Personal Data”) is collected including, but not limited to, first and last name, date of birth, home or another physical address, e-mail address, credit card data, phone/mobile number or other contact data.

In addition, Dream Bingo may collect and log a record of all telephone calls, internet communications, details of transactions you carry through the site and details of your visits to the site. Any personal data received is processed in accordance with your rights, obtained only for a specific and lawful purpose, kept in a secure manner, and is utilised for marketing purposes based on the opt-out principle. It may also be provided to approved third-parties for the purpose of marketing Betway's services to you (including by telephone auto-calling), based on the opt-out principle. Please note that all correspondence and telephone calls may be recorded for training purposes.

Disclosure of Information

Dream Bingo will, through Betway, authorise the financial institution which you used when registering an account to provide information about you should it be requested by either the Malta Gaming Authority (hereinafter referred to as the MGA) or the Gambling Commission (hereinafter referred to as the GC) in relation to your gambling activity. We will disclose personal data when ordered to do so by any Governing Authority (including, for the avoidance of doubt the GC and the MGA) and/or under any legal provision contained in the Governing Law. Personal information may be shared with regulators or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in Terms and Conditions.

For fraud detection and control purposes, you agree that we retain the right to transfer your personal data to third parties, including so-called AVS service providers and other partners, should the need arise. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve an account.

In addition, should Betway sell all or part of its business, sell or transfer some or all of assets, are involved in a merger, acquisition or business transfer, or in the event of bankruptcy, we may disclose and transfer your personally identifying information to a purchaser, acquiring party or other third party involved in the transaction. In such an event, you will be notified via email or notice posted on our website explaining your options regarding your personal information and the identity of the new data processor responsible for handling your personal information.

Customer Relationship Management (CRM) and Marketing Materials

Dream Bingo reserves the right to process personal data for CRM / marketing purposes. You can choose not to receive marketing/promotional material at the point of registration and/or unsubscribe from promotional material being sent electronically at any time once the account has been created, by contacting us at support@dreambingo.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data, as we cannot be held responsible for the policies of partner websites.

Correction of Incorrect Account Information

You have the right to request access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gaming regulations do not require us to retain certain personal information about you.

To exercise such rights, you are required to submit a request together with proof of identity to support@dreambingo.com.

Cookie / ActiveX

You agree that we may, from time to time, use a cookie and Active X components on your device to save information (such as user name, password, other personal details, e-mail address etc.) so you do not have to re-enter this information each time you visit Dream Bingo. This cookie cannot be used to run programs or deliver viruses to your computer, and is uniquely assigned to you. It can only be read by a web server in the domain that issued the cookie to you. The primary purpose of the cookie is to enable you to save time and facilitate future access to the site.

Dream Bingo does not use cookies that are intrusive to your privacy (tracking cookies) for the purpose of capturing online promotional behaviour (Behavioural marketing). In the event that this type of cookie is employed, we will ask for your consent.

Storage of Personal Data

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data during the account registration process, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the requirements established by the applicable data protection regulations. Once we have received your information, we will use strict procedures and security measures to prevent unauthorised access and ensure the integrity and availability of personal data.

Communication and Opt-out

In registering a Real or Practice Play account, you consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to e-mail, telephone and SMS) in respect of matters relating to your account.

To unsubscribe from any or all forms of communications, please either use the ‘Unsubscribe’ link found in our promotional e-mails or contact us at support@dreambingo.com.

Responsible Gaming Customer Protection Policies

Details relating to additional measures taken by Dream Bingo to protect its customer can be viewed in our Responsible Gaming Policy and our Customer Protection Policy.

Last updated: 23/11/2015 at 10:58 GMT.